Refund policy

EasyCycliq Policies

Return & Refund Policy

We want every EasyCycliq customer to feel confident before and after placing an order. Review the conditions below before requesting a return.

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30-Day Return Window: You have 30 days after receiving your order to request an eligible return. EasyCycliq must approve the return before any product is shipped back.

How the Return Process Works

1

Request a Return

Email us with your order number, the reason for the return, and any relevant photos or videos before sending the product.

2

Receive Authorization

If the request is approved, we will provide the authorized return address and written return instructions by email.

3

Inspection & Refund Review

After the return is received and inspected, we will notify you whether the refund has been approved.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible, the product must be unused, unmodified, unassembled beyond the inspection reasonably required after delivery, and in the same condition in which it was received.

The original packaging, accessories, keys, charger, manuals, tools, protective materials, and proof of purchase must be included.

How to Start a Return

Contact us at contact@easycycliq.com and provide:

  • Your full name.
  • Your order number.
  • The reason for the return.
  • Clear photos or videos when reporting damage, defects, missing parts, or an incorrect item.
Important Return Address Notice

Do not send products to the EasyCycliq business contact address. The authorized return address and shipping instructions will be provided by email after your request is reviewed and approved. Unauthorized returns may be refused.

Return Shipping Costs

For an approved return that is not caused by a damaged, defective, incomplete, or incorrect item, the customer is responsible for all return shipping costs.

Original outbound shipping charges are non-refundable, including delivery, express shipping, oversized-item, or freight charges paid when the order was placed.

EasyCycliq does not charge a restocking fee for eligible and properly authorized returns.

Damaged, Defective or Incorrect Items

Inspect your order as soon as it is delivered. If the product is damaged, defective, incomplete, or different from what you ordered, contact us promptly at contact@easycycliq.com .

Include your order number, a description of the issue, photos of the shipping box, shipping label, protective materials, product, damaged area, and relevant video evidence.

After reviewing the evidence, we may offer technical assistance, replacement parts, repair support, replacement, refund, or another appropriate solution. When an approved return is required because of a verified defect, shipping damage, or incorrect item, EasyCycliq will provide the applicable instructions.

E-Bike Return Conditions

Because electric bikes are large, high-value products containing lithium batteries, additional handling and carrier requirements may apply.

  • The bike must not show signs of riding, road use, dirt, wear, impact, misuse, water exposure, or modification.
  • The odometer must show only the minimal distance reasonably necessary for inspection and setup.
  • The battery, charger, keys, accessories, manuals, tools, and original protective packaging must be returned.
  • The customer must follow the packing and carrier instructions provided by EasyCycliq.
  • Lithium-battery products must not be returned using an unauthorized carrier or shipping method.

Non-Returnable Items

A return may be refused when a product:

  • Has been ridden, used, damaged, altered, customized, repaired, or modified after delivery.
  • Shows excessive mileage, wear, scratches, dirt, impact, water exposure, or misuse.
  • Is missing original packaging, batteries, chargers, keys, accessories, manuals, tools, or parts.
  • Was returned without prior written authorization.
  • Is a gift card.
  • Was marked as final sale or non-returnable before purchase.
  • Cannot be safely transported because packaging or battery-shipping requirements were not followed.

Order Cancellations

Cancellation requests must be submitted as soon as possible after placing the order.

Cancellation cannot be guaranteed once an order enters processing, is prepared for shipment, is assigned to a warehouse, or is transferred to a carrier. If shipment can no longer be stopped, the standard return conditions and applicable shipping costs will apply.

Refused or Undeliverable Deliveries

Customers are responsible for providing a complete and accurate delivery address and for accepting delivery when the carrier attempts to deliver the order.

If an order is refused, rejected, or returned as undeliverable for reasons not caused by EasyCycliq, original outbound shipping and return transportation charges may be deducted from an eligible refund.

Exchanges

Direct exchanges are not guaranteed. The fastest way to receive a different item is to complete an approved return and place a separate order after the original return has been accepted.

Refunds

We will notify you after the returned product has been received and inspected.

If approved, the eligible refund amount will be issued to the original payment method within 10 business days. Original outbound shipping charges are not included in the refund.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact contact@easycycliq.com .

Business Contact

EasyCycliq
3001 SW 27th Ave
Miami, FL 33133
United States

Email: contact@easycycliq.com

This is our business contact address and is not an authorized return address.

Need Help With a Return?

Our support team can assist with return requests, damaged deliveries, order issues, and refund questions.

Contact Support